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pages.HELP

<p style="font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; margin: 0px 0px 1rem; line-height: var(--body-font-line-height); font-size: calc(var(--large-text-size-value) * 1rem); color: inherit; transition: opacity 0.65s 0.389809s; overflow-wrap: break-word; caret-color: #000000; font-family: inherit; text-align: center; white-space: pre-wrap; opacity: 1 !important;"><strong><span style="font-size: 16px;">ABOUT US</span></strong></p>
<p style="font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; margin: 0px 0px 1rem; line-height: var(--body-font-line-height); font-size: calc(var(--large-text-size-value) * 1rem); color: inherit; transition: opacity 0.65s 0.389809s; overflow-wrap: break-word; caret-color: #000000; font-family: inherit; text-align: center; white-space: pre-wrap; opacity: 1 !important;"><span style="font-size: 16px;">Lofoten Ski Rental is a small and dedicated rental hub runned by Fjellkompaniet <span style="font-size: 16px; font-family: inherit; color: inherit;">Mountain Guides</span>. <br />We live and work in the Lofoten mountains all year around, are ready to help you with your next adventures! </span></p>
<p style="font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; margin: 0px 0px 1rem; line-height: var(--body-font-line-height); font-size: calc(var(--large-text-size-value) * 1rem); color: inherit; transition: opacity 0.65s 0.389809s; overflow-wrap: break-word; caret-color: #000000; font-family: inherit; text-align: center; white-space: pre-wrap; opacity: 1 !important;"><span style="font-size: 16px;">We offer a full range of rental equipment in the ski touring segment, snowshoes, and a lot more!</span></p>
<p style="font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; margin: 1rem 0px; line-height: var(--body-font-line-height); transition: opacity 0.65s 0.393631s; overflow-wrap: break-word; caret-color: #000000; color: inherit; font-family: inherit; font-size: 17.6px; text-align: center; white-space: pre-wrap; opacity: 1 !important;"><span style="font-size: 16px;">Skis, boots, snowshoes, poles, avalanche safety kits, helmets, ski- and boot crampons, ice axes, rock climbing shoes and more. We want to give you the best service, knowledge and prices!</span></p>
<p style="font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; margin: 1rem 0px; line-height: var(--body-font-line-height); transition: opacity 0.65s 0.393631s; overflow-wrap: break-word; caret-color: #000000; color: inherit; font-family: inherit; font-size: 17.6px; text-align: center; white-space: pre-wrap; opacity: 1 !important;"><span style="font-size: 16px; font-family: inherit; color: inherit;"><strong>We also provide guiding services: </strong><a style="font-family: inherit; color: inherit;" title="Fjellkompaniet Guiding" href="https://www.fjellkompaniet.com/" target="_blank" rel="noopener"><strong>https://www.fjellkompaniet.com/</strong></a></span></p>
<p><img class="img-responsive" style="display: block; margin-left: auto; margin-right: auto;" src="https://cdn.mysharefox.com/fjellkompaniet/uploads/documents/D3451BDF-5635-43AB-A66D-CB03A84B5563.jpeg" width="979" height="550" /></p>
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Account settings

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Choose equipment or find what you need for your activity

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<em>News:</em>&nbsp;&nbsp;<span class='text-normal'>Discounts to all members of <Partner name></span>

See our selection of guides for activities and equipment

Here on the help pages you will find answers to some of the most common questions - use the menu to navigate.

Do not find what you are wondering, want to give us suggestions for new products or give us feedback so we can get better?

<h1>Contact us</h1>

Find the product you want or browse for the activity you want and find our suggestions for products for the job.

<p>Do you want the best rental experiences and services in Lofoten and Vester&aring;len?!</p>
<p>You are more than welcome to join us to create good experiences and unforgettable memories with us!</p>
<p>Renting at Lofoten Ski Rental is easy, flexible and professional to provide you the best momories in the magic islands of Lofoten and Vester&aring;len!</p>
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Bring your booking code to your chosen location. Pick up the tool, and you are ready for your project. Deliver the product at the same place when you are done.

<div>Lofoten Ski Rental wants you as a user to be assured that we protect your privacy and process all personal data in accordance with the law.
<p style="font-family: inherit; color: inherit;">LSR processes your personal information in a secure data register in order to fulfill its obligations and safeguard their rights in accordance with the lease. The personal information that is processed is the name, address, telephone number, e-mail address and order history. This history will remain stored for accounting and other obligations. All saved information is available on "My Account". As a customer, you have the right to have your personal information removed from LSR's systems, which is done by personal contact to LSR.</p>
<p style="font-family: inherit; color: inherit;">Your debit card will be saved as long as you have an active order. Storage of the payment card is done at our payment provider STRIPE. They keep the information in a safe and sound manner. Departure card storage makes it even easier when booking. You can delete debit cards on your page. LSR stores no credit card details.</p>
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<h2><span style="font-family: inherit;"><br />Personal information</span></h2>
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<p style="font-family: inherit; color: inherit;">In order to use the online booking service, you must provide your name, address, telephone number and email. In order to register an order, information about the time of rental and the type of equipment reserved/ordered must also be stored. The age limit for using the service is 18 years and you must therefore also state your year of birth. When using the service, your order history is stored. This personal data is used to deliver the service to you. This personal data is stored for as long as you are registered as a user with us. The personal data we have registered is available and can be changed on your page. You can also contact us and request that we remove your personal data or be deregistered from our systems. You will then no longer be able to use the service unless you re-register.</p>
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<h2 style="font-family: inherit; color: inherit;"><br />Personal data to third parties</h2>
<p style="font-family: inherit; color: inherit;">Lofoten Ski Rental will not sell, exchange or pass on your personal information. Order information is handled in a system provided by <a style="font-family: inherit; color: inherit;" href="https://sharefox.no/">Sharefox</a>.</p>
<h2 style="font-family: inherit; color: inherit;"><br />Payment information</h2>
<p style="font-family: inherit; color: inherit;">When you place an order, your card information is stored with the payment provider STRIPE to handle your order. STRIPE stores the information in a safe and secure manner and is PCI certified. This allows us to process order changes, cancellation of reservations such as deposits, crediting, additional costs incurred by the user (in the event of late submission, damage or the like), as well as reducing misuse and fraud. Transaction data will be stored related to your order, but not the card details. Transaction data will be stored for as long as you are registered as a user of the service, cf. the section on personal data.</p>
<h2 style="font-family: inherit; color: inherit;"><br />Use of collected information</h2>
<p style="font-family: inherit; color: inherit;">The personal data collected for these purposes includes both information you provide yourself (name, e-mail address, etc.) and information collected through the use of the service, such as what equipment you rent and information about the location and technical information about your device and internet connection. The personal data may be supplemented with available information from third parties.</p>
<h2 style="font-family: inherit; color: inherit;"><br />Cookies</h2>
<p style="font-family: inherit; color: inherit;">When you visit our service, we use various technologies to recognize you as a user and collect data. For example, we use cookies to remember rental dates and equipment. Cookies facilitate the use of the service and to provide you with relevant information when you visit our website. They are also used to temporarily store data such as available rental dates, prices and the like.</p>
<p style="font-family: inherit; color: inherit;">Through service logs and other tools, we may record information about your device and connection to our service, including operating system, browser version, IP address, cookies and unique identification files. This information is used in anonymous and aggregated statistics, but can also be linked to your user account. Among other things, the information allows us to customize the display of our service to the device you are using.</p>
<p style="font-family: inherit; color: inherit;">&nbsp;</p>
<p style="font-family: inherit; color: inherit;"><em style="font-family: inherit; color: inherit;">U</em><em style="font-family: inherit; color: inherit;">pdated 28.11.2024</em></p>
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Choose the product station closest to you. Book and pay online. Done.

If you have chosen home delivery, you will have the equipment delivered before your rental period begins and picked up after your rental period has ended.

Home delivery

Delivery and return

Very happy with both the service and the service. Hope this offer continues!

As a customer, this was easier than picking up a package in the mail

Super service and nice people! Recommended!

Frequent users can save with special<br> membership pricing and benefits

For many products and activities

A Yourcompany.no membership gives access to high quality products at membership prices so you can take on more and larger projects without worrying about buying expensive products. Pick up and  return at your chosen location.

A Yourcompany.no membership gives ccess to high quality products at membership prices so you can take on more and larger projects without worrying about buying expensive products. Pick up and  return at your chosen location.

Yourcompany.no JustClick is for everybody that needs a product once in a while. Convenient booking online, pick up and return at your chosen location. Get access to high quality products and save your money for something fun instead

The deposit works just like when you use a hotel or rental car. When ordering, an extra amount is reserved on your card for a small security against damage or late return. Once you have returned, we will check the equipment and release the amount on your card. Everything happens automatically and you do not have to do anything. For more information, see the help pages.

Yourcompany.no membership is for you who need a few more produts, or expect to use them more often.

Member prices on wide product selection

Additional discounts for longer term rental

Other membership benefits soon...

Enter the email address associated with your account, and we’ll email you a link to reset your password.

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